Job Description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

The position of Concierge includes but is not limited to ensuring that the needs and requests of hotel guests are met, and that each guest has a memorable stay.

• Adhering to and practicing the Chatham Bars Inn Service Standards which are in line with Forbes Five Star Standards.
• Meet and exceed the guests’ expectations by being attentive to their needs, pay attention to what they are asking for, and work hard to make their experience the best it can be by delivering in a timely fashion. This also means listening to what is not said as that is where we can capture opportunities to exceed expectations.
• Assist In-house and out of house guests with locating suitable dining, entertainment, boating, and travel accommodations both inside and outside the resort. 
• Manage appointments and reservation requests for various dining and recreational activities for Guests and Members.
• Maintain a professional appearance and friendly attitude toward guests, other employees and management staff. 
• Conduct themselves in a professional manner at all times to reflect the high standards of the company. 
• Assist with rental home guests, Travel agents, and leisure sales manager with locating suitable dining, entertainment, boating, and travel accommodations both inside and outside the resort.  

• A minimum of one year experience working in a luxury hotel environment as a lobby concierge or experience in a luxury 5-Star or 5-diamond Resort preferred.
• Superior customer service skills- genuinely enjoys working with people.
• Excellent written and verbal skills.
• Having strong organizational skills is necessary.
• Have thorough knowledge of Chatham, Cape Cod, and the Islands (includes main roads, dining options, historical and special attractions, scenic areas, and transportation).
• Must be able to multi-task in a busy environment, one where interruptions are expected.
• Problem solving abilities and being able to do so to the satisfaction of the guest is necessary.
• Must be able to sit and stand for long periods of time.
• Works well under pressure.
• Must be able to work weekends and holidays.
• Must be flexible with work schedule to accommodate working AM and PM shifts as needed to meet business demands.
• Fluency in English is necessary, ability to speak additional languages is desired but not required.

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