Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.
Responsibilities
Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).
Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.
Coordinate and document the sequence of events during incident management calls and meetings.
Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.
Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.
Maintain and refine incident management processes, tools and templates.
Maintain a comprehensive understanding of IT product delivery and operations across various projects.
Skillset
US Citizenship required with the ability to obtain a Public Trust clearance.
Bachelor’s Degree with at least five years of experience in Incident Management.
Strong expertise in Incident Management for government contracts
Extensive knowledge of ITIL standards and service delivery best practices.
Demonstrated experience in executing Incident Management for large-scale technical service providers.
Ability to manage complex incidents while maintaining composure and focus.
Exceptional communication, problem-solving and analytical skills.
Must be available for on-call rotation.
51066
Job Details Description Why Work for Riemann Family Funeral Homes? Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. Work with leading...
...Cockeysville, Maryland has an immediate opening for a Flex RN or LPN Long Term Care/Skilled Nursing. This position will report... ...$45.00 an hourand based on board of nursing license date.This PRN position is only eligible for EAP Benefits.Come join our exciting...
Sr. Pega Developer Skills ~5+ years of experience in Pega application development (CDH & Core)~ Proficiency in Python and PL/SQL ~ Strong problem-solving and debugging skills ~ Ability to work cross-functionally and communicate with both technical and non-technical...
Remote Project ManagerDepartment: Remote Project ManagerLocation: SAN ANTONIO, TX NIKA is hiring for a Project Managerwho will provide architecture and engineering support services for the purpose of performing a Healthcare Requirements Analysis (HCRA) study...
...learning and understanding their needs and practicing self-care for the rest of their lives. POSITION SUMMARY: The Nurse Technician works under the direction and supervision of a Registered Nurse to provide nursing care to patients. The Nurse Technician is currently...