Job Description

Restaurant Team Leader/Shift Supervisor

We are looking for passionate leaders who thrive in a team environment and have a heart for developing people. These leaders will love to show hospitality and great customer service from the heart. As a leader, you will work in a fast-paced business that serves thousands of guests daily.

We are seeking leaders to develop to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team. Leaders oversee team members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. Leaders are in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the restaurant. Leaders are tasked with ensuring we are meeting and exceeding our high goals and standards.

Required Qualifications:

• Experience as a leader in the customer service industry and/or production environment
• Proven ability to lead in quick paced environments as part of a team
• Basic computer and technology competency
• Must be available to work a minimum of 2 weekdays plus Friday or Saturday; minimum of 25 hours to full time, depending on level of leadership
• Must have reliable transportation

Duties and Responsibilities:

• Work with the Owner/Operator, as part of a high performance leadership team, to execute our business strategy
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
• Works with executive team to ensure appropriate daily and restaurant staffing levels
• Responsible for inventory management
• Responsible for the facilities management
• Must be an excellent coach, communicator and team builder
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Complete understanding of each key position in both the front and back of the store
• Verifies completion of all operational assessment tools
• Must be able to meet the physical demands of the position, which includes, but is not limited to standing for up to 9 hours and lifting up to 50lbs.
• Demonstrate knowledge of the brand and menu items
• Follow sanitation and safety procedures
• Maintain regular and consistent attendance and punctuality
• Greet guests to make them feel comfortable and welcome
• Follow Chick-fil-A’s operational policies and procedures
• All other duties as assigned

Required Skills:

• Self-leader committed to personal growth
• Ability to handle multiple tasks at once
• Team-oriented, adaptable, dependable, and strong work ethic
• Willingness to step outside of job role to assist in other roles
• Customer service oriented
• Ability to communicate effectively with guests and team members
• Honors and encourages others to follow the visions and values of the restaurant

Position Type: Part-time 25 hours a week to full-time

Our Leadership benefits:

• Sundays off
• Opportunities for individual growth
• Vacation for management
• 401(k) with 4% match (if minimum qualifications are met)
• Scholarship opportunities

About Chick-fil-A

“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”- Truett Cathy

Chick-fil-A operates the 3rd largest fast-food chain and specializes in chicken menu items, with more than 2500 restaurants in 47 states. The chain is popular for its breaded chicken sandwiches and waffle fries, as well as other menu items such as chicken strips and chicken nuggets. The chain was started in 1946 by former chairman Truett Cathy. Back then, he established a policy that all restaurants be closed on Sundays to guarantee family time each week and we continue to honor this today.

Serving a breaded, boneless chicken breast between two buttered buns is a seemingly simple idea--but it was a novelty for its time. Truett Cathy experimented for years at the Dwarf Grill in Hapeville, GA when in 1964, he finally arrived at the perfect recipe. On that day, the Chick-fil-A® Chicken Sandwich was born. That capital A is on purpose – it means "grade A top quality". Truett's customers told him, "We like it, don't change it again." And we haven't.

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