Job Description

Shift Leader (Supervisor) - Back of House

Chick-fil-A at Shepherdstown Crossing

219 Gettysburg Pike

Mechanicsburg, PA 17055

Job Description:

Chick-fil-A at Shepherdstown Crossing is seeking a highly motivated individual to fill the Back of House (BOH) Shift Leader position. This person must be caring, friendly, have a genuine heart to serve others, be highly organized, and have the ability to multitask and work efficiently. The Shift Leader reports directly to the BOH Manager and/or Director and will be a part of the leadership team. This “hands-on” supervisor opportunity is designed to give you a career in the most highly esteemed restaurant chain in the nation. 

The Shift Leader is responsible for overseeing all operational activities associated with the kitchen areas of the restaurant. The Shift Leader executes daily excellence across a full spectrum of activities at the operational level. The Shift Leader maintains the standard for “Operational Excellence” in the kitchen and leads by example while mentoring and developing other BOH Team Members, Team Leaders and Trainers.

Qualifications:

• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
• Has a heart for coaching, developing, and serving others
• Experience leading teams and producing positive results
• Ability to meet the demands of a busy, fast-paced, complex business
• Excellent verbal and written communication skills
• Customer service oriented
• Proven leadership skills
• Desire to grow and be developed as an individual and as a leader
• Ability to lift up to 50 lbs. and work on feet for at least 9 hours
• The ability to open and/or close the restaurant and availability to work Saturdays

Responsibilities:

• As a member of the Leadership Team, the Shift Leader will work with other members of the leadership team to deliver high quality food for our guests
• Maintain a work environment that ensures and promotes food safety & team safety.
• Ensure food quality is maintained to Chick-fil-A’s standard
• Engage with Team Members and guests to create remarkable experiences and a welcoming environment.
• Assist in training and development of BOH team members to Chick-fil-A standards
• Ensure all necessary preventative maintenance and cleaning are completed as scheduled
• Responsible for leading the shift by preparing fresh and great tasting food in a timely manner
• Maximize food quality while working to minimize food waste
• Be able to perform in and train on every operational job in the BOH/kitchen.
• Among other responsibilities that may be assigned, the Shift Leader is required to work “hands on” in the kitchen as needed to support the team.

Pay Type: Hourly. Commensurate with experience and work availability

Position Type:

• Full-time or Part-time
• Daytime or Closing Shifts
• Must Have Weekend Availability (Closed Sundays)

Benefits:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Competitive pay
• Free Meal Credits & Employee Discounts
• Free Online College Tuition (must meet requirements)
• Health Insurance
• $10K Life Insurance
• 401K Retirement Plan with Matching
• Scholarship opportunities
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Opportunities for leadership development

Education/Experience:

• Must have a strong understanding of kitchen operations
• 1+ years of experience in a kitchen/culinary leadership role, preferably in a fast food or quick service restaurant
• ServSafe Certification (preferred but not required)

Thank you for your interest in employment at Chick-fil-A at Shepherdstown Crossing!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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